Privacy Policy

Last Updated: January 2025

1. Information We Collect

At Kiku Yoga, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase yoga and wellness products.

1.1 Personal Information

We collect information that you provide directly to us when you:

• Create an account or register on our website
• Place an order for medical products or healthcare supplies
• Subscribe to our newsletter or health-related communications
• Contact us through our contact form or customer support
• Participate in yoga workshops or wellness programs
• Subscribe to yoga tips and wellness content

This information may include:

• Full name, date of birth, and contact information (email, phone number)
• Shipping and billing addresses
• Payment information (processed securely through third-party payment processors)
• Account credentials (username, password)
• Medical product purchase history and preferences
• Yoga practice preferences and wellness goals
• Fitness and wellness interests

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and approximate location
• Browser type, version, and language
• Operating system and device information
• Pages visited, time spent, and navigation patterns
• Referring website addresses
• Search terms used on our website

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though this may affect website functionality.

2. How We Use Your Information

We use the collected information for various purposes to provide and improve our healthcare services:

2.1 Order Processing and Fulfillment

• Process and fulfill your medical product orders
• Send order confirmations, shipping notifications, and delivery updates
• Manage returns, refunds, and warranty claims
• Provide product recommendations based on yoga practice level
• Coordinate with yoga instructors or wellness coaches when necessary

2.2 Customer Service and Healthcare Support

• Respond to your inquiries, medical questions, and support requests
• Provide product recommendations based on yoga practice needs
• Offer guidance on product usage and care
• Resolve disputes and troubleshoot problems
• Send important updates about your orders or account

2.3 Health Communications

• Send yoga-related newsletters and wellness tips (with your consent)
• Notify you about new yoga products and wellness services
• Provide yoga practice reminders and wellness tips
• Share educational content about yoga and wellness
• Conduct wellness surveys and gather feedback

2.4 Business Operations

• Improve our website functionality and user experience
• Analyze usage patterns and trends
• Prevent fraud and enhance security measures
• Comply with consumer protection regulations and legal obligations
• Conduct business analytics and reporting
• Maintain inventory and supply chain management

3. Data Storage and Security

We implement industry-standard security measures to protect your personal and health information:

3.1 Local Storage

Your data is stored locally in your browser using local storage technology. This includes:

• Shopping cart items and product preferences
• Wishlist items
• User account information and login credentials
• Newsletter subscription preferences
• Website customization settings

3.2 Security Measures

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure payment processing through certified third-party providers
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection
• Compliance with data protection regulations

3.3 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with regulations, or as required by law. You can request deletion of your data at any time, subject to legal requirements.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal or health information to third parties. We may share your information in the following limited circumstances:

4.1 Wellness Service Providers

• Yoga instructors for practice guidance (with your consent)
• Wellness coaches for consultation purposes (with your consent)
• Fitness professionals for product recommendations
• Wellness centers for service coordination (where applicable)

4.2 Service Providers

• Payment processors for secure transaction processing
• Shipping and logistics companies for order fulfillment
• Email service providers for communications
• Analytics and marketing service providers (with appropriate safeguards)
• IT service providers for website maintenance

All service providers are contractually obligated to protect your information and use it only for specified purposes.

4.3 Legal and Regulatory Requirements

We may disclose your information if required by law, court order, or healthcare regulations, or to:

• Comply with consumer protection laws and regulations
• Respond to government authority requests
• Enforce our terms of service and policies
• Protect public health and safety
• Prevent fraud or security threats
• Protect the rights and safety of our users

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Your Privacy Rights

You have the following rights regarding your personal and health information:

5.1 Access and Portability

• Request access to your personal and health data we hold
• Receive a copy of your data in a portable format
• Understand how your personal data is being used
• Obtain copies of your purchase records

5.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your account details and health preferences
• Modify your communication preferences
• Update practice preferences and interests

5.3 Deletion

• Request deletion of your personal data
• Close your account and remove associated information
• Note: Some information may be retained for legal or regulatory purposes
• Purchase records may be retained as required by regulations

5.4 Opt-Out Rights

• Unsubscribe from marketing emails and health newsletters
• Disable cookies through browser settings
• Opt-out of targeted advertising
• Manage notification preferences
• Control sharing of personal information (where applicable)

5.5 Objection and Restriction

• Object to processing of your personal or health data
• Request restriction of data processing
• Withdraw consent where applicable
• Request restrictions on personal information sharing

6. Yoga and Wellness Information

We take the privacy of your personal and wellness information seriously. Any wellness-related data you provide is kept confidential and used only for the purpose of providing appropriate yoga products and wellness services.

6.1 Wellness Information Protection

• All personal information is encrypted and stored securely
• Access to personal information is restricted to authorized personnel
• Personal information is never used for marketing without explicit consent
• We comply with data protection regulations

6.2 Practice Information

• Yoga practice preferences are stored securely and confidentially
• Practice information is used only to provide better product recommendations
• Practice records are retained as required by regulations
• Practice information is shared only with authorized service providers

6.3 Product Recommendations

Product recommendations based on your preferences are provided only with your consent and are not shared with third parties for marketing purposes.

7. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information in compliance with applicable laws.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable regulations.

9. Third-Party Links

Our website may contain links to third-party websites, wellness services, or yoga resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, regulations, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Providing prominent notice on our website

Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Compliance

Kiku Yoga complies with applicable consumer protection regulations and data protection laws, including:

• Data protection standards
• Consumer protection regulations
• E-commerce regulations
• Privacy requirements
• Business licensing requirements

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data practices, please contact us:

We will respond to your inquiry within 48 hours and address any privacy concerns promptly. For urgent privacy matters, please contact us by phone during business hours.