Terms & Conditions

Last Updated: January 2025

1. Acceptance of Terms

Welcome to Kiku Yoga. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this website.

2. Use License and Website Access

2.1 License Grant

Permission is granted to temporarily download one copy of the materials on Kiku Yoga's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server

2.2 Account Registration

To access certain features, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

2.3 Prohibited Uses

You agree not to use the website to:

• Violate any applicable laws or regulations
• Misuse or abuse products
• Use products in ways that may cause injury
• Infringe upon intellectual property rights
• Transmit viruses, malware, or harmful code
• Engage in fraudulent, abusive, or illegal activities
• Interfere with website operations or security

3. Yoga Products and Pricing

3.1 Product Information

We strive to provide accurate product descriptions, images, specifications, and pricing for all yoga and wellness products. However, we do not warrant that product descriptions or other content on this website is accurate, complete, reliable, current, or error-free. Product information is provided for informational purposes only.

3.2 Pricing

All prices are displayed in Indian Rupees (₹) and are subject to change without prior notice. We reserve the right to:

• Modify or discontinue products at any time
• Change prices without prior notice
• Limit quantities of products purchased per person or per order
• Update product specifications, availability, or regulatory status
• Refuse or cancel orders for products listed at incorrect prices
• Adjust prices based on regulatory changes or supplier costs

3.3 Product Availability

Product availability is subject to change based on:

• Stock levels and supplier availability
• Product quality and certification requirements
• Regional availability and shipping restrictions
• Seasonal demand and inventory management

If a product becomes unavailable after you place an order, we will notify you and provide options for replacement or refund.

3.4 Product Quality

For all yoga products:

• All products are quality-checked before shipping
• We ensure products meet safety and quality standards
• We reserve the right to refuse orders for quality reasons
• Products must be used according to manufacturer instructions
• Certain products may have usage recommendations based on experience level

4. Orders and Payment

4.1 Order Process

When you place an order:

• You will receive an order confirmation email
• All orders are subject to product availability
• We reserve the right to refuse or cancel any order for any reason
• We may require additional verification for high-value orders
• Bulk orders may require special processing
• Order acceptance occurs when we send shipping confirmation

4.2 Payment Terms

Payment must be made at the time of order placement. We accept:

• Credit and debit cards (Visa, Mastercard, RuPay)
• Net banking
• Digital wallets (UPI, Paytm, etc.)
• Cash on Delivery (where available and for eligible products)

All payments are processed through secure third-party payment gateways. We do not store your complete payment card information.

4.3 Order Cancellation

You may cancel your order:

• Before shipment: Full refund within 24-48 hours
• After shipment: Subject to return policy
• We may cancel orders due to pricing errors, fraud, or unavailability
• Custom or personalized items may have different cancellation policies

5. Shipping Policy

5.1 Shipping Methods

We ship yoga products through reliable courier partners with appropriate handling. Shipping options include:

• Standard shipping (5-7 business days)
• Express shipping (2-3 business days)
• Same-day delivery (select locations, subject to availability)
• Special handling for temperature-sensitive products

5.2 Shipping Costs

Shipping costs and delivery times will be communicated at checkout. Factors affecting shipping:

• Product size, weight, and special handling requirements
• Delivery location and accessibility
• Selected shipping method
• Special handling for delicate items
• Order processing time

5.3 Delivery

Yoga products requiring special handling will be shipped accordingly with appropriate packaging. We are not responsible for:

• Delays caused by shipping carriers
• Incorrect delivery addresses provided by customers
• Failed delivery attempts due to customer unavailability
• Damage during transit (covered by insurance where applicable)
• Improper handling by recipients

5.4 Special Delivery

For certain products:

• May require signature upon delivery
• Must be received by the person named on the order
• May have special storage or care requirements
• Instructions will be provided with the product

6. Returns and Refunds

6.1 Return Policy

Returns are accepted within 30 days of purchase for non-prescription items, provided:

• Items are in original, unopened condition
• All accessories, manuals, and packaging are included
• Original invoice or proof of purchase is provided
• Product is not damaged or used
• Product is not a customized or personalized item

6.2 Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Opened or used personal care items
• Customized or personalized products
• Products damaged by customer misuse
• Items without original packaging or accessories
• Products returned after 30 days
• Items that have been used or worn
• Digital products or downloadable content

6.3 Return Process

To initiate a return:

• Contact our customer service within 30 days
• Provide order number and reason for return
• Receive return authorization and instructions
• Ship the product back in original packaging
• Wait for inspection and processing

6.4 Refund Processing

Refunds will be processed within 7-10 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the product is defective or incorrect.

7. Yoga Practice Disclaimer and Safety Information

7.1 Practice Disclaimer

The information provided on this website is for general informational purposes only and should not be considered as professional yoga instruction or medical advice. Always consult with a qualified yoga instructor or healthcare professional before:

• Starting a new yoga practice or exercise routine
• Using yoga products for therapeutic purposes
• Making decisions about your fitness or wellness routine
• Interpreting product information as professional instruction

7.2 Product Information

Product descriptions, specifications, and usage instructions are provided for informational purposes only. They are not intended to:

• Replace professional yoga instruction
• Provide medical or therapeutic advice
• Recommend specific yoga practices or routines
• Provide personalized fitness consultations

7.3 Safety Guidelines

When practicing yoga:

• Listen to your body and practice within your limits
• Consult with a healthcare provider if you have injuries or medical conditions
• Use products according to manufacturer instructions
• Stop immediately if you experience pain or discomfort

7.4 Product Usage

Always follow these guidelines:

• Read all product instructions and safety warnings
• Use products as intended by the manufacturer
• Check products for damage before use
• Consult with instructors for proper product usage

8. Product Warranty and Support

8.1 Manufacturer Warranty

All products come with manufacturer warranty as specified in product descriptions. Warranty terms vary by product and manufacturer. Please refer to individual product descriptions for warranty details.

8.2 Product Support

For yoga products, we provide:

• Product setup and care guidance
• Troubleshooting assistance
• Warranty claim facilitation
• Service center information
• Usage tips and recommendations

9. Limitation of Liability

To the fullest extent permitted by law, Kiku Yoga shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Damages resulting from use or inability to use the website
• Product defects covered by manufacturer warranty
• Injuries resulting from improper use of products
• Misuse of products contrary to instructions or safety guidelines
• Third-party actions or content

Our total liability shall not exceed the amount you paid for the product in question. This limitation does not affect your statutory rights as a consumer.

10. Indemnification

You agree to indemnify, defend, and hold harmless Kiku Yoga, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the website
• Your violation of these terms
• Your violation of any rights of another party
• Your purchase or misuse of products
• Failure to follow product instructions or safety guidelines

11. Regulations and Compliance

Kiku Yoga operates in compliance with applicable regulations, including:

• Consumer protection regulations
• Product safety standards
• E-commerce regulations
• Data protection laws
• Business licensing requirements

12. Dispute Resolution

12.1 Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat.

12.2 Dispute Process

In case of disputes:

• Contact our customer service first for resolution
• We will attempt to resolve disputes amicably
• If unresolved, disputes may be referred to arbitration
• Arbitration shall be conducted in Ahmedabad, Gujarat

13. Force Majeure

Kiku Yoga shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, pandemics, or acts of God
• War, terrorism, or civil unrest
• Government actions, regulations, or policy changes
• Internet or telecommunications failures
• Supplier or manufacturer issues
• Regulatory restrictions or changes

14. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes constitutes acceptance of the modified terms. We recommend reviewing these terms periodically, especially before making purchases.

15. Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Kiku Yoga regarding your use of the website and purchase of yoga products, superseding all prior agreements and understandings.

17. Contact Information

For questions, concerns, or clarifications about these Terms & Conditions or yoga products, please contact us:

We aim to respond to all inquiries within 24-48 hours during business days. For urgent product inquiries, please contact us by phone during business hours.